Beyond Retail is an independent digital transformation powerhouse. A hybrid consulting firm specializing in profitable and sustainable digital growth. We have a true passion for creating value for our clients in the digital arena. We have some of the happiest clients in the industry according to our top position in the contest Årets Byrå 2023. Some of the core values that inspire us are diversity, equality and sustainability and we pride ourselves on being change agents acting in the forefront of our industry.

About the role

To strengthen our consultant organization further, we are now looking for a CRM & MA Consultant with at least 2 years of work experience within CRM, email marketing, and marketing automation. In the role of CRM & MA Consultant, you will act in roles such as Marketing Automation Specialist, Email Marketing Specialist, CRM Coordinator or CRM Specialist. You will be responsible for creating, implementing, and improving multi-channel tactics with the goal of improving customer retention and preventing churn depending on the lifecycle stage and channel relevance.

This role is ideal for those early in their career looking to build and refine their skills in CRM and Marketing Automation and learn from our best-in-class consultants.

You will support our clients by executing and managing day-to-day CRM and marketing automation tasks, ensuring their digital investments are effectively utilized and optimized. You will be reporting to Head of CRM Consulting, Miona Matar, and work closely with our other CRM experts for knowledge sharing and state-of-the-art delivery towards our clients. High performers in this role will have the opportunity to grow within the company, potentially advancing to more strategic and senior positions over time.

Your profile

• Minimum of 2 years of experience working with automation tools and email marketing, preferably within B2C with great results
• Relevant degree in marketing, business or CRM
• Experience in multi-channel marketing automation and customer segmentation
• Strong knowledge of lead generation, re-engagement, and retention strategies
• Proven experience to create and develop CRM journeys and campaigns
• Data-driven thinker, problem solver, and tech-savvy
• Creative and business-minded with the end-customer in focus
• Self-starter with the ability to initiate projects and see them through to completion
• Team player with excellent oral and written communication skills
• A genuine passion for digital transformation, customer behavior, and conversion optimization
• Want to join the exciting journey and take Beyond Retails offer to the next level
• Basic HTML and/or CSS skills are a plus
• Knowledge in some of these systems is a plus: Klaviyo, Voyado, Bloomreach, Salesforce Marketing Cloud, Braze and/or Emarsys

Om Beyond Retail

Examples of some of our clients: Disney, Elite Hotels, Gårdssällskapet, Clas Ohlson, Babyshop, Outnorth, CDLP, H&M etc.

We attract some of the best talents in the business by offering valuable benefits and knowledge development for every individual employee. And, of course, CSR is a big deal to us. We want our clients and employees to feel that they’ve chosen a partner and employer they’re proud of.

Health and wellbeing are two other factors which are vital to us. We offer a wellness allowance and prioritize work-life balance. Our employees are welcomed to a combination of working remote and at our office in central Stockholm. And we always aim to have fun together! Sometimes by solving complex challenges together for our clients and sometimes hitting the ski slopes of Chamonix together.

If you are a strategic thinker with a passion for e-commerce and a desire to drive growth for our clients, we encourage you to apply for this exciting opportunity.